Question 1

What is a tracking number?

Accepted Answer

It's the unique code your carrier assigns to your shipment. You'll find it in your shipping confirmation email or on your receipt. Paste it into TrackIt and we'll do the rest.

Question 2

Do I need to choose the carrier?

Accepted Answer

No. TrackIt automatically detects the carrier from the format of your tracking number, so you can just paste and go.

Question 3

Which carriers are supported?

Accepted Answer

Over 1000 carriers worldwide — including DHL, UPS, FedEx, USPS, Royal Mail, DPD, Hermes, China Post, AliExpress logistics, and many more.

Question 4

Why does my package say 'not found' right after shipping?

Accepted Answer

Newly created labels can take up to 24 hours to appear in a carrier's system. If your package was just shipped, check back a little later.

Question 5

How accurate is the estimated delivery date?

Accepted Answer

Estimates come directly from the carrier's data when available. They're a helpful guide, but weather, customs, and holidays can shift the actual date.

Question 6

Do I need an account?

Accepted Answer

No account is required. TrackIt is free to use — just enter a number and track.

Question 7

Is my tracking data private?

Accepted Answer

Yes. We only use your tracking number to fetch shipment status from the carrier. We don't require personal details to look up a package.

Frequently asked questions